The right of withdrawal is governed by Articles L.221-18 et seq. Of the Consumer Code.
The customer has a period of 14 days to exercise his right of withdrawal from a contract concluded at a distance, following a canvassing telephone or off-premises, without having to justify his decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-5 of the Consumer Code.

1 - Exercise of the right of withdrawal

The customer informs MN Clothes of his decision of withdrawal by sending him, before the expiry of the period provided for in Article L. 221-18 of the Consumer Code, the withdrawal form mentioned in 2 ° of I of the article L. 221-5 of the Consummation’s Code or any other declaration, without ambiguity, expressing his desire to retract.

When the right of withdrawal is exercised, MN Clothes is required to reimburse the customer for all amounts paid, including delivery charges, without undue delay and no later than fourteen days from the date on which MN Clothes is informed of the customer's decision to retract. MN Clothes may defer reimbursement until recovery of the order or until the customer has provided proof of the shipment of said order, the date chosen being the date of when either one of this 2 facts happen first. MN Clothes is not required to reimburse any additional charges if the customer has expressly chosen a more expensive method of delivery than the standard delivery method offered by MN Clothes.

2 - Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

1 ° Provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and express waiver of his right of withdrawal;
2 ° supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3 ° Supply of goods made to the specifications of the consumer or clearly personalized;
4 ° supply of goods likely to deteriorate or expire quickly;
5 ° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6 ° supply of goods which, after being delivered and by their nature, are mixed indissolubly with other articles;
7 ° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8 ° Maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
9 ° Provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10 ° supplying a newspaper, periodical or magazine, except for subscription contracts to such publications;
11 ° Concluded at a public auction;
12 ° Accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided at a specified date or period;
13 ° Provision of digital content not provided on a physical medium whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal.

3 - Terms of the right of withdrawal

Prior to any return of a product or a retraction, the customer must notify its intention to retract either :

  • by connecting to MN Clothes account in the section my account and returning the withdrawal form (download the withdrawal form) duly completed and signed to the following address :
    4 rue du Bulloz
    Centre UBIDOCA, BP 15977
    74940 ANNECY
  • by email at the following address: customerservices@mn-clothes.com

4 - Return of products ordered following the right of withdrawal

The customer returns the goods to the professional or a person designated by the latter, without undue delay and, at the latest, within fourteen days of the communication of his decision to retract in accordance with Article L. 221-21 of the Consumer Code.
The return costs and the transportation of the returned products are the customer’s responsibility.