To protect your privacy, MN Clothes is committed to ensuring the highest level of protection of your personal data.
As part of its activities, MN Clothes provides its customers an e-commerce service accessible from the website www.mn-clothes.com, also available on smartphones and tablets.
To deliver its service, MN Clothes collects personal data about individuals. The collection of data is done on the website of MN Clothes or upon receipt of order.
The purpose of this article is to provide you with complete information about the use made by MN Clothes of the personal data of its customers.
MN Clothes, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.
In the forms of collection of personal data on the site or in paper format, the Client is notably informed of the mandatory nature or not of the collection of data. In the event of failure to provide a mandatory data field, MN Clothes will not be able to perform its services.
The privacy of users is protected by the regulations. Under the data protection regulations, MN Clothes is authorized to use the personal data of its users only if it has a valid legal basis. MN Clothes must ensure that it has one or more of the following legal bases:
A "legitimate interest" of MN Clothes must not violate the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within a group of companies.
The company MN Clothes collects and records personal data of its customers to carry out the following treatments:
Why we use your personal data? What are our reasons?
|Customer account, shopping cart and order management||Execution of the contract between a Customer and MN Clothes|
Legitimate interest of MN Clothes
|Management of payment and credit transactions||Execution of the contract between a Customer and MN Clothes|
|Management of delivery operations||Execution of the contract between a Customer and MN Clothes|
|Customer relationship management (phone / chat / email), follow-up of after-sales orders, product returns and refunds||Execution of the contract between a Customer and MN Clothes|
|Recording of exchanges between customer service and the customer by phone or chat||Legitimate interest of MN Clothes to improve the quality of service|
|for the purpose of improving the service||Customer satisfaction management (Collection of customer reviews on products and customer service performance);|
Legitimate interest of MN Clothes to improve products and service
|Fight against fraud during the payment of the order and management of unpaid invoices after order||Execution of the contract between a Customer and MN Clothes|
Legitimate interest of MN Clothes
|Statistics, analysis, selection and segmentation of clients to improve customer knowledge||Execution of the contract between a Customer and MN Clothes|
Legitimate interest of MN Clothes
|Sending targeted commercial offers by email, mobile notifications, social networks, other websites or any other support||Customer's consent|
Legitimate interest in paper-based survey shipments
|Personalization of sites (all devices) and applications according to the affinities of the user||Customer's consent|
Measurement of site visits (all devices) and mobile applications
|Provision of sharing tools on social networks||Customer's consent|
|Implementation of contests and advertising games||Legitimate interest of MN Clothes|
For the treatments requiring the collection of the consent, the person concerned has the faculty to withdraw his consent by making a request by clicking here.
The anti-fraud operations and the fraud risk assessment meet the obligations of the RGPD, date of application as of May 25, 2018.
In application of articles 14 to 22 of regulation 2016/679 of 27 April 2016, any natural person using the service has the right to exercise the following rights :
Finally, when MN Clothes detects a personal data breach that could create a high risk for your rights and freedoms, you will be informed of this violation as soon as possible.
These rights may be exercised with the company MN Clothes who collected the personal data in the following manner:
By post, by writing to us at the following address:
MN CLOTHES, 4 rue du Bulloz, Centre UBIDOCA BP 15977 , 74940 ANNECY
FRANCE, indicating your last name, first name, address, email and if possible customer reference to accelerate the consideration of your request.
By e-mail via the email address firstname.lastname@example.org.
The application must be accompanied by a proof of identity.
MN Clothes responds within 1 month of receiving the notification. In some cases, due to the complexity of the request or the number of requests, this time can be extended by 2 months.
In the event of the exercise of a right of opposition to profiling marketing, the user is informed that he will continue to receive commercial solicitations, but these will be less relevant and will no longer be targeted according to his interests.
In the event of non-response or unsatisfactory response, the user has the option of referring the matter to the supervisory authority of his country of residence:
In France, the CNIL: https://www.cnil.fr/
The user may provide guidelines for the retention, erasure and communication of his personal data after his death in accordance with Article 40-1 of Law 78-17 of 6 January 1978. These directives can be general or particular.
The user can formulate his advance directives by email at email@example.com.
You are hereby informed that personal data concerning you may be transmitted for the purposes set out above to companies located in countries outside the European Union and which do not have an adequate level of protection regarding privacy.
Prior to the transfer outside the European Union, and in accordance with the regulations in force, MN Clothes implements all the procedures required to obtain the guarantees necessary to secure such transfers.
Transfers outside the European Union may be carried out in particular within the framework of the following activities :
Realization of logistics operations Standard contractual clauses
Exploitation of data to social networks Privacy Shield / Standard contractual clauses
Customer Relationship Activities Standard Contractual Clauses
For more information on managing cross-border flows, you can contact the Data Protection Officer.
MN Clothes has established specific rules regarding the retention period of Users' personal data.
To calculate the most relevant shelf life, MN Clothes distinguishes :
A separate shelf life will be applied to prospects and customers.
Regarding prospects, the starting point of the retention period is the creation of the account.
Regarding customers, the starting point of the shelf life is the last purchase of it at MN Clothes. The shelf life of a customer's data will differ depending on whether or not the customer adheres to a loyalty program.
For some types of processing, the retention of data is subject to specific retention periods.
Here are some examples :
For more information on the retention periods applied by MN Clothes, you can contact the customer services.
As a data controller, MN Clothes takes all the necessary precautions to preserve the security and confidentiality of the data, and to prevent them from being distorted, damaged or unauthorized third parties having access to them.
MN Clothes has deployed a robust security system to ensure the highest security of the data collected and to detect data breaches. This includes the security of the computer system to prevent external access to your data and having secure copies of your data.
When using subcontractors, MN Clothes ensures compliance by them with data protection rules.
To ensure payment security, MN Clothes uses the services of the CREDIT AGRICOLE BANK, PCI-DSS certified. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus secure the protection of card and transaction data.
When you place an order in bank card payment at MN Clothes, our order taking system connects in real time with the banking system which collects your data and performs various checks to prevent abuse and fraud. The data is stored on the bank servers and are not transmitted to MN Clothes servers at any time. The MN Clothes system makes a request for authorization from the bank and sends us a transaction number that allows operations up to the amount of the authorization.
In order to avoid having to re-enter your bank details for future orders, you can choose, by ticking the box provided for this purpose, that your credit cards are associated with your online account. They are registered at MN Clothes in a secure way. You can consult the list of your registered cards (in hidden mode), but also delete all or part of its content, in the "Means of payment" section of the "My purchases" section of "My Account". In this case, your deleted cards will no longer appear in your online account or in future orders.
In order to be able to debit the account during the invoicing or to credit it following a return, ?? keep the bank details associated with the authorization number, the time required to complete the transaction (payments after shipping the goods) and the processing of any claims (returns, disputes).
If you have made the choice to register your credit cards, they are automatically deactivated when the expiry date of the card expires.
In order to secure payments and deliveries and ensure optimal quality of service, the personal data collected on the site is also processed by MN Clothes to determine the level of fraud risk associated with each order and, if necessary, to help modulate the conditions of execution thereof.
MN Clothes allow you to use social networks to improve the commercial relationship and to benefit from targeted advertising offers on these networks.
The use of social networks to interact with MN Clothes (and including Facebook Messenger tools, Facebook Connect, Facebook, Instagram or Twitter "share" buttons) is likely to lead to data exchanges between MN Clothes and these social networks.
For example, if you are connected to the social network Facebook on your computer and you visit a page of the MN Clothes site, Facebook is likely to collect this information. Likewise, if you click on the "tweet" button on a page of the MN Clothes site, twitter will collect this information.
MN Clothes invites you to consult the personal data management policies of the various social networks to know the personal data that can be transmitted by them.
In accordance with the general conditions of sale, it is necessary to be 18 years old to create an account on the MN Clothes website and make purchases.
When creating an account, the user can communicate his children’s data. The user is likely to transmit to MN Clothes data concerning minors under 16 years of age. He ensures to be the holder of the parental authority and expressly agrees to transmit these data of minors to MN Clothes.
MN Clothes uses your contact information to send you targeted advertisements, including email, mail, SMS, mobile notification, on social networks or third party websites.
In this context, MN Clothes undertakes to respect the rules applicable to each prospecting channel.
MN Clothes complies with the rules laid down in Directive 2002/58 / EC of July 12, 2002, which provides for the express preliminary collection of the user's consent for the send of commercial prospecting by electronic means (e-mail or SMS).
Thus, when creating your account on the site, you were expressly asked for your consent :
MN Clothes will not send you personalized communication by email or SMS if you have not consented.
There is an exception in the case where the user, without having given his prior consent, can however be approached when he is already a customer of the company MN Clothes and the object of the communication is to offer products or similar services.
In all cases, the user may oppose to the receipt of these communication by performing the following actions:
When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be recorded in "Cookies" files placed on your device, subject to the choices that you would have expressed about Cookies and that you can change at any time.
The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which allows to keep user data to facilitate navigation and allow certain features.
There are two types of cookies:
The Cookies that MN Clothes emits on the site allow us:
In accordance with Directive 2002/58 / EC of July 12, 2002, the company MN Clothes collects your prior consent to the deposit of advertising cookies, audience measurement and sharing with social networks.
You can make the choice at any time to express and modify your wishes in terms of cookies, by the means described below.
You can configure your browser so that cookies are saved on your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or the refusal of cookies are suggested to you punctually, before a cookie is likely to be registered on your terminal.
You can exercise your choices, depending on which browser you use
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.
For Internet Explorer ™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies,
For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html,
For Chrome ™: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Firefox ™: http://support.mozilla.org/en/kb/Activate%20and%20d%C3%A9sactiver%20les%20cookies,
For Opera ™: https://help.opera.com/en/latest/web-preferences/#cookies
class="alignLeft"You have the possibility to control the deposit of cookies on your smartphone in the settings of the operating system.
On iOS: https://support.apple.com/en-us/HT201265
On Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Android
You also have the possibility to oppose the deposit of cookies by accessing the website https://www.youronlinechoices.com/fr/controler-ses-cookies/.
Some cookie editors posted on the site www.mn-clothes.com offers users to set up the deposit of the cookie they offer.
The appointed Data Protection Officer within MN Clothes is responsible for ensuring compliance with the regulations and rules described in this document.
He ensures in particular to establish a register of the processing of personal data implemented in the company and to ensure the compliance of these with the regulations and changes.
He ensures awareness of the teams and responds to users wishing to exercise their rights concerning the personal data collected by MN Clothes.
You can contact the Data Protection Officer at firstname.lastname@example.org
To find out more about your rights, visit the website of your supervisory authority: